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TESTIMONIALS
Everything (pool, spa & water feature) looks great. Thank you for really coming through for us (on our big event). I really appreciate it.
DD, Scottsdale
April 23, 2010
Your tech was pleasant, the job is done, everything is working fine - so I am satisfied.
I like the professional manner in which you transact your business.
BR, Chandler
April 22, 2010
Your technician does a great job, very conscientious and professional. I am very satisfied with your level of service and am happy with our relationship.
JW, Scottsdale
April 22, 2010
I just wanted to call and let you know Your technician is so good and kind. He does a great job.
MS, Scottsdale
April 2, 2010
Dear Michael,
Our Company will be moving from our current location on March 5, 2010. It has been a pleasure doing business with X-Pools over the years, and we thank you for your professionalism and courtesy. I passed along your contact information to the people who will be making decisions going forward.
Wishing you continued success,
Respectfully, PB CO.
February 4, 2010
Good morning,
I writing to officially give you notice that I would like to discontinue pool service at my pool in Scottsdale, Arizona.
I wanted to let you know that is purely a financial decision dictated by the times and some personal circumstances. I have found everyone at X-Pools to be professional and very responsive. The pool has looked great.
Again, thank you.
Sincerely, BW
september 2, 2009
Hello Michael,
I had you and your x team working on my pool over a yr ago. I so regret stopping your service!!! I want to hire you asap. I'm having some problems that need to be addressed. Help!!
I was told it's being "shocked" constantly because pool water needs to be drained. My pool lights, waterfall and vacuum do not work. I don't trust any other pool comp to work on my pool. You guys were the best I have hired in 10 yrs!
Thank You!
Sincerely, DG
June 11, 2009
Mike, I just wanted to take a minute to say Thank You..for taking such good care of my pool...the water is clear and clean and your team spends the time necessary to keep it in good codition. I have had a hard time finding a reliable and good cleaning service in the past, so just wanted to send my apprecition for the work you do, and your responsive service, we have enjoyed the pool so much this summer because its clean and well maintained by your team.
Thank You.,for caring about your quality and delivering good customer service! You are unique in your business!
ML, Scottsdale
August 4, 2009
Michael;
Just a note to let you know how much we appreciate the super job your Mechanic did today on the standing water dilemma in our pool. Further we think that your Technician on a weekly basis also does an outstanding job. Congratulations on building a wonderful team.
Although I may occasionally complain you have always come through and the net result is you have earned our total and complete loyalty as your customer. I am confident your business will continue to grow be sure and always maintain your high standards for customer service.
Your loyal customers,
Mr. & Mrs. B
“I haven’t met many companies that bend over backwards to take care of me. That’s rare. I had a couple companies out and they just scratched their heads. Your Mechanic knew exactly what to do and delivered! Thanks!”
KS, Chandler
“I was concerned about my grandson’s safety around the pool whenever they come to visit, so last spring I called X-Pools for a quote on installing a child barrier fence around my pool. Not only were they professional and timely, but Michael and his staff did a great job at a fair price. Thanks X-Pools!” ~
EG Paradise Valley
“After being a Scottsdale resident since 1990, X-Pools is the best company and nicest people I’ve met in the pool service industry. Thank Heaven I met Michael!
CR Paradise Valley
“X-Pools remodeled my pool and the results were wonderful! They have always been pleasant and professional and I recommend them highly.”
Satisfied Customer
“I am delighted with X-pools service and your staff. I'm very happy to have made the switch to X-pools. I would recommend X-pools without hesitation.”
EG, Paradise Valley
“My other pool company was treating the algae for 3 weeks; you guys took care of it in 3 days! Thanks!”
CR, Paradise Valley
“The new pump you installed has my pool looking great. Thanks for recommending the upgrade.”
BB, Scottsdale
“You guys are the best, I tell everyone!”
TF, Phoenix
Your Mechanic, “was very professional and knowledgeable. Thank you.”
DW, Gilbert
“I love working with you guys!”
BD, Scottsdale
See Below for our Testimonials and Ratings on Yelp.com
** UPDATE 06-05-08 ***
I get detailed bills emailed in PDF that lets me archive what work was done when... It goes into my gmail so its one component of my house set on cruise control
** Update 1-31-07**
Still sparkles. I wanted to come back to a bad pool so I could Yelp poke them in the eye... no such luck. Pool was crystal clean
** Update 11-25-07**
still very clean and very professional
I have had turnover but management stays on top of it
** Update **
xPools is everything that AZ should be
a) professional. Not just flakey
b) tech savvy. We're not talking complete CRM adoption but how about a working website and email
c) phone-a-riffic. People like to talk to people that answer the phone.
d) prosperous.
Maybe in the future, someone like Michael or Roger would Blockbuster-ize the pool service industry.
Maybe in the FAR future, when the chlorine level drops cuz my dog went for a swim, my pool filter would fire off an SMS (that's a text message for you people over 30) to me and the pool guy to add chemical. But in the present, X-Pools does a great job.
*** Update OVER ***
So I just fired my pool guy. Ken (Mr Green Pool) at 623 640 1900, abandoned my pool. He operated under the legal name "Kleanwise". He was as good at pool management as he was at spelling.
Then I called Coral Pool for a month with no returns of calls at 480-831-7932. Kim, Ava, and David run a shoddy operation Then I called about a dozen pool companies during my work day. Finally, I get a google paid listing,
"Scottsdale Pool Service
Superior Pool Maintenance Service 1 Month Free
Call: (480) 945 2486”
Wallahh! Ihave a huge clean pool.
Roger Meyer at, 480-945-2486, was professional courteous and prompt. They should charge more for the extra services they provide Kudos to you for using ad-words to land me as a customer and for adopting email/sms to communicate with me on pool related issues.
Good morning Michael,
I just wanted to let you know that the homeowner really appreciated your Mechanic. He completed the service order and they were really happy with his overall professionalism & attitude.
Thank you!
Have a great holiday weekend, Rita.
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